Privacy policy

Last Updated: March 4, 2026

At GRIPDOOR, we value your trust. This policy explains how we collect, use, and protect your information when you shop with us.

We collect three main types of data to ensure a smooth shopping experience:

Contact Details: Your name, shipping/billing address, phone number, and email.

Order History: Items you’ve viewed, added to your cart, or purchased in the past.

Device Data: Your IP address, browser type, and how you interact with our website.

Payment Info: Encrypted transaction details (we do not store your full credit card numbers; these are handled by Payment Gateway).

We use your information for the following specific purposes:

Fulfillment: To process payments, ship your orders, and handle returns.

Support: To respond to your questions and provide technical help.

Marketing: To send you updates on new arrivals or special offers (only if you opt-in).

Security: To detect and prevent fraudulent transactions or malicious activity.

We only share your data with essential partners who help us run our business:

Shopify: Our core platform provider that hosts this store.

Shipping Carriers: Companies like FedEx, UPS, or BlueDart to deliver your gear.

Payment Gateways: Secure processors that handle your credit card data.

Analytics: Tools that help us understand which products our customers love most.

You have full control over your personal information. You may:

Access: Request a copy of all data we have stored about you.

Delete: Ask us to wipe your personal information from our records.

Correct: Update any inaccurate addresses or contact details.

Opt-Out: Stop receiving marketing emails by clicking "Unsubscribe" at any time.

If you have any questions regarding your privacy, please reach out to us:

Email: directsupport@gripdoor.com

Address: B 213 Samruddhi Apartment, TPS Road, Borivali West, Mumbai, MH, 400092, IN